When you intend to export or acquire session recording footage from Mavis as video files, you may encounter some questions and challenges. The purpose of this FAQ item is to provide clear guidance on how to handle and store session recording content, enabling convenient usage of video files when needed.
Frequently Asked Questions:
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Can session recording footage from Mavis be saved as video files?
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When you wish to retain session recording footage from Mavis as video files, these recording files are actually stored in the system's storage location. However, it is important to note that the recorded playback files within the system are not in typical video file formats and thus cannot be played directly.
- Currently, you need to download these files through the system's web interface. In the future, the Mavis user interface (UI) will offer a more convenient feature for downloading recording files. For RDP recordings, they will be converted to MP4 file format, while SSH recordings will require the use of specific tools (such as Asciinema) for playback.
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Troubleshooting:
If you encounter issues with downloading or playing recording files, please ensure that the system's web interface is functioning properly and has the correct access permissions. Additionally, verify that your network connection is stable to ensure smooth downloading and playback of recording files.
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For additional technical support or inquiries, please consult the relevant operational guide for comprehensive information.